Send us an email




    Frequently Asked Questions

    Packing, Shipping and Receiving

    How do you pack Forte and keep it frozen during shipping?

    Forte Gelato is hand packed in a clear bag with a raffia tie and shipped in a reusable insulated cooler.  Your order will be customized with just the right amount of dry ice for its journey to guarantee it will arrive frozen and delicious. Once your order has arrived we recommend that you or the recipient immediately transfer it to a freezer where it will gently temper and be safe.

    Does someone need to be home to accept the package?

    No.  UPS is instructed to leave your package without a signature.  If no one is available, UPS will leave the cooler at the recipient’s front door or in a building’s receiving area.  There will be enough dry ice to last throughout the arrival day and evening.  If you are shipping to someone else, it’s a good idea to notify the recipient in advance of his or her delivery. UPS will not forward packages.

    How will I or my lucky recipient know when we will receive our gelato?

    An email confirmation will be sent to the sender (the person who placed the order) when your gelato ships. Please refer to this email for exact tracking and arrival information.  Forte is shipped via UPS for afternoon arrivals on Tuesday through Friday (not including UPS holidays or the day following a UPS holiday).

    What is your return policy?

    Due to the perishable nature of gelato we cannot accept returns. We guarantee that your gelato will arrive frozen, however we cannot guarantee the date and time your gelato will arrive due to the rules of UPS shipping. If your gelato does not arrive frozen please notify us right away through our website or by email at info@tasteforte.com and we will gladly reship your order of Forte or issue you a full refund.

    How can I follow my order status?

    A personal email confirmation will be sent to you when you place your order.

    An additional email with tracking information will be sent to you when your order ships.

    Once your order has arrived we recommend that you or the recipient immediately transfer it to a freezer where it will gently temper and be safe.

    Ice Cream, Gelato and Forte Gelato

    What is the difference between gelato and ice cream?

    Gelato in Italian means “frozen” and when speaking of frozen desserts it means ice cream.  The ingredients in gelato and ice cream are basically the same but used in different amounts and made with different methods.

    When compared to ice cream, authentic gelato:

    1. Is served at a warmer temperature and displayed like Italian art.
    2. Has a denser consistency because it contains less air.
    3. Contains less fat.
    4. Is made with flavors that are more fruit and nut based and less cookie and candy based.
    5. is ice cream with passion!

    What is the difference between Forte Gelato and regular gelato?

    Forte was formulated very carefully to maintain the traditional style, proportions and composition of authentic Italian gelato.  There are however some special differences that set Forte apart.

    ​Forte Gelato is:

    1. Higher in protein – Formulated with our proprietary protein blend, Forte has up to 5x the protein of regular gelato or ice cream!

    2. Even lower in fat – Forte has only 2.5 grams of fat per serving compared with 8 grams of fat in gelato and between 10 to 20 grams of fat per serving in ice cream.

    3. Exceptionally pure and natural – Forte uses only rBST-free milk, rBST-free cream, rBST-free milk         proteins, organic agave nectar instead of corn syrup, and cage-free egg yolks.

    Is Forte Gelato gluten free?

    Yes!  Forte Gelato’s ingredients are gluten free, however Forte is not made in a certified gluten free facility.

    What is your allergen information?

    Forte Gelato is an all natural product and contains Milk and Eggs.  Forte is crafted in a facility that uses wheat, tree nuts and peanuts.

    Is Forte Gelato Kosher?

    Yes!  All Forte Gelato products are certified kosher, (cRc) certification #102106.

    Forte Storage and Serving​

    What is the best temperature for product storage?

    Just like ice cream, Forte Gelato must be stored in your home freezer which is preset to about 0 degrees Fahrenheit.

    What is the best temperature to serve Forte?

    Unlike ice cream, which is served from a 0 degree Fahrenheit dipping cabinet, authentic gelato is displayed and served from an Italian gelato case that maintains a temperature of around 15 degrees Fahrenheit.   This slightly warmer temperature is what gives gelato its soft body and allows its beautiful, pure flavors to come through.

    ​To achieve this authentic gelato experience at home, Forte should be allowed to rest and soften at room temperature for approximately 10 minutes prior to serving.